Dynamic Modelling of inter-organisational information management systems and relationships in food chains

Christine E. Storer; Geoffrey N. Soutar; Jacques H. Trienekens; Adrie J.M. Beulens; Mohammed A. Quaddus

Dynamic Modelling of inter-organisational information management systems and relationships in food chains

in Dynamics in chains and networks

Autor:innen:

Christine E. Storer

Christine E. Storer ¹Curtin University of Technology, Australia

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Geoffrey N. Soutar

Geoffrey N. Soutar ²University of Western Australia, Australia

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Jacques H. Trienekens

Jacques H. Trienekens ³Wageningen University, The Netherlands

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Adrie J.M. Beulens

Adrie J.M. Beulens ³Wageningen University, The Netherlands

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Mohammed A. Quaddus

Mohammed A. Quaddus ¹Curtin University of Technology, Australia

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Art:: Kapitel

Seiten:: 556–565

DOI:: https://doi.org/10.3920/9789086865260_066

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It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour. However, less is known about the details of how information is used to manage relationships. Theories that have been found have either been tested on non-perishable goods or on small case studies. In earlier stages of the research, a dynamic model of inter-organisational information management systems (IOIMS) and relationships was developed based on a netchain case study. This paper presents an evaluation of this model based on a survey of Australian food processors. The study found that the business environment (power relationships, dependency relationships and market uncertainty) had a significant influence on (attitudinal) commitment to develop long-term customer/supplier relationships. In addition, the nature of the IOIMS was associated with perceived current outcomes (satisfaction with performance, perceived responsiveness and strength of relationship trust). However, commitment to develop long-term customer supplier relationships was not significantly associated with the IOIMS. Conclusions were more doubtful about the association between the business environment and the IOIMS and perceived current outcomes. Suggestions for future research are made.

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Dynamics in chains and networks

ISBN:: 9789086865260

Verleger:: Wageningen Academic

Print-Publikationsdatum:: 10 Oct 2004

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Dynamic Modelling of inter-organisational information management systems and relationships in food chains

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Dynamics in chains and networks

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