5 Customer Perceptions of Politeness as a Differentiating Element in Spanish Restaurants Encounters

于A Multidisciplinary Approach to Service Encounters
著者：
Antonio Carmona-Lavado
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and
María de la O Hernández-López
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类型:
章节
Page Range:
85–112
DOI:
https://doi.org/10.1163/9789004260160_006

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