john palfrey and urs gasser, Interop: The promise and perils of highly interconnected systems (Basic Books 2012), 154
We argue in favor of a new series of design principles to help us achieve optimal forms and levels of interoperability in the context of complex systems. Society needs interoperability, but systems must be designed to harness its benefits while minimizing its costs—and without going too far, without creating a system too complex to be managed. The stakes are extremely high.
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